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Booking Terms & Cancellation Policy

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Check-in / Check-out

  • Check-in: from 15:00
  • Check-out: until 12:00  Early check-in or late check-out may be possible upon availability and prior agreement.

Deposit & Payment

  • Non Refundable Payment Policy
    Full prepayment is required at the time of booking.
  • Basic Online Payment Policy
    A prepayment of 50% of the total accommodation cost is required at the time of booking. The remaining balance of the reservation is due on the day the free cancellation period ends.
  • Direct Payment Policy
    A prepayment of 30% of the total accommodation cost is required at the time of booking. The remaining balance of the reservation is due upon arrival.

Accepted payment methods:

  • Cash
  • Credit / Debit Card
  • Bank Transfer

Cancellations & Refunds

  • Non Refundable Cancellation Policy
    If the booking is cancelled, the cancellation fee will be 100% of the total accommodation cost.
  • Basic Cancellation Policy - High Season
    If the booking is cancelled within 7 days before arrival, the cancellation fee will be 100% of the total accommodation cost.
  • Basic Cancellation Policy - Low Season
    If the booking is cancelled after the free cancellation period ends, the cancellation fee will be 50% of the total accommodation cost.
    If the booking is cancelled at the last minute, the cancellation fee will be 100% of the total accommodation cost.
  • C2/C3 Cancellation Policy
    If the booking is cancelled after the free cancellation period ends, the cancellation fee will be 100% of the total accommodation cost.
  • Force Majeure
    In cases of force majeure (e.g., natural disasters or travel restrictions due to a pandemic), we offer full flexibility for cancellations or date changes